General terms and conditions

Purchasing a ticket implies full acceptance of these terms and conditions.

Refunds

Tickets are non-refundable, except when events are cancelled (see below).

Returning Tickets for Resale

If you’re unable to attend an event organised by Rotondes, you may return your tickets before the event starts.

Please note that returning a ticket does not guarantee it will be resold. Tickets will only be put back on sale if the event is sold out. If your returned ticket is resold, you’ll receive a credit note equal to its value, valid for one year.

All requests to return tickets must be made in advance via email (email hidden; JavaScript is required) or phone (+352 2662 2030). We cannot process any requests once the event has started.

Tickets for events organised by parties other than Rotondes cannot be returned for resale.

Cancellations

If a concert, workshop, or sociocultural event is cancelled by the organiser, your ticket will be refunded (excluding any applicable booking fees).

For cancelled events in the Performing Arts programme, Rotondes may offer a replacement show suitable for the same audience (age, language). If no replacement is available, a refund will be issued.

Delivery and Processing Fees

E‑tickets are sent via email free of charge.

A flat-rate shipping fee, shown at checkout, applies to postal deliveries.

Gift Shop orders include postage for delivery within zones 1, 2 and 3 as defined by Post Luxembourg. We do not ship outside these zones.

Flat-rate processing fees, shown at checkout, apply to payments made by bank transfer.

Age policy

Children under 12 must be accompanied and supervised by a parent, legal guardian or responsible adult.

Minors remain the responsibility of their accompanying adult or legal guardian at all times.

Unaccompanied minors under 16 are not permitted in venues where alcohol is served (Buvette and Klub).

Performing Arts programme: The organiser reserves the right to refuse entry to anyone younger than the age stated for the event.

Performing Arts Programme – Additional Terms

Times
Performances start on time. Tickets must be collected no later than 15 minutes before the show begins. After that, any uncollected tickets may be released for resale. Latecomers will not be admitted once the performance has started.

Age and Language Suitability
By purchasing a ticket, you agree to respect the stated age and language recommendations for each event.

In the Venue
Cameras, video equipment, and mobile phones are not permitted in performance spaces. Food, drink, and animals also prohibited.

Seating Capacity
The number of seats available varies for each show. A performance may be sold out without every seat being occupied.

Photography and Recording

Photography and recording – for public or private use – are strictly prohibited without prior permission from the organiser.

Accessibility

Rotondes and its venues are accessible to people with reduced mobility. Nonetheless, the staging of some events can cause access to be limited. Please contact us in advance.