Frequently asked questions

Our box office is happy to help. You can reach us by email at email hidden; JavaScript is required or by phone at +352 2062 2030 (Tuesday to Friday, 13:30 – 18:00).

For shows, doors open one hour before the performance starts. Please note that latecomers cannot be admitted once the show has begun.

For concerts, door opening times vary, so please check on the page of the event. 

For all other events, we open the doors 15 minutes before the scheduled start time.

On-site parking is limited to visitors with a disability parking permit and group bookings from institutions (nurseries, maisons relais, etc.). Please contact the box office in advance to make arrangements.

Assistance dogs are the only animals allowed inside our venues.

Photography and filming are not permitted during events.

Food and drink are not allowed in the Grande Salle or the Black Box.

There is no staffed cloakroom available.

Gift vouchers and credit notes are valid for one year and can be used to purchase tickets or items from the Gift Shop.

They are accepted online (using the 12-digit code at checkout), at the day-of-event ticketing, or via our usual box office.
For third-party events, they can only be used during presale.

Partial use is possible – you can split the value across multiple purchases.

If you think you’ve forgotten something at the Buvette, contact them directly (+352 2662 2040 or email hidden; JavaScript is required).

For items lost elsewhere, please contact the box office.

Our box office is available by phone (+352 2662 2030) Tuesday to Friday, 13:30 – 18:00, or by email at email hidden; JavaScript is required.

Tickets can also be purchased online anytime.

Please note: We don’t have a physical box office counter except during events.

All available tickets are shown and sold online. If an event is fully booked, please contact us to join the waiting list.

Tickets are emailed upon payment confirmation. Check your spam folder. If they’re missing, get in touch with the box office.

Don’t worry, we have your booking on file. Contact us so we can resend your tickets or visit our day-of-event box office before the event starts.

No problem, you don’t have to. You can show your tickets on your smartphone (PDF or Wallet format).

All Rotondes-organised events accept Kulturpass rates, but availability is limited for some shows. We strongly recommend booking early by contacting our box office directly.

Seating is unallocated. If you require a specific seat for accessibility or visibility reasons, please contact us ahead of time.

Anyone can use your tickets within the same price category. The name on the ticket is just the booking contact.

Tickets are non-refundable. However, if you cannot attend, contact the ticket office in advance to release your tickets and we can try to resell them. If successful, you’ll receive a one-year credit note for the full amount.

For performances, exchanges for another date may be possible, subject to availability.

If you’re a teacher or responsible for a group (school, nursery, maison relais, etc.), please visit our dedicated educator section.

If you are attending with a group of family or friends and there are at least 10 of you for the same performance, contact the ticket office to enquire about a group discount (for shows only).

Yes, every person needs a valid ticket, regardless of age. 

If you’re attending a performance with one child and your babysitter for the youngest has cancelled last minute, please contact the box office. They’ll let you know if it’s appropriate to bring them along too and under what conditions.

Children under 12 must be accompanied by a responsible adult, unless attending a workshop where supervision is provided.

The Buvette and the Klub are not accessible to unaccompanied under-16s.

Not all events are suitable for all age groups. We carefully set age guidelines for each event based on content and duration for your child’s comfort and enjoyment. Choosing age-appropriate events ensures the best experience for your child.

We reserve the right to refuse entry to children who are clearly too young for an event.

Visitors with reduced mobility can park on-site – please contact us via the box office in advance.

The Klub, Plateforme, and Galerie are fully accessible. However, other spaces may have limited access. Please discuss your needs with us before visiting.

We aim to make all events accessible. Please inform the box office of any specific needs in advance so we can support you appropriately and ensure you have the best possible experience.

Assistance dogs are of course warmly welcomed.

Companions for disability cardholders are entitled to free entry (one companion per person).